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Care Homes & Housing Options

This section provides details of private and not-for-profit organisations in North East Lincolnshire that offer residential care, including nursing care.
You can also find agencies that offer advice about choosing the right housing option, available benefits, and managing care home payments. You can get information and advice from websites, by e-mail, from leaflets and through telephone help lines.

  • Are you looking for a care home in a particular locality?
  • Do you need a care home or housing that supports people with a learning disability or mental health problems; or accessible property (to buy or rent) if you have a physical impairment?
  • There's a range of support for people who are homeless, or at risk of becoming homeless.
  • If you're looking  for affordable homes, a partnership of Local Authorities, private and voluntary organisations offers  a choice-based lettings scheme.
  • If you need help and advice there's a wide range of agencies that provide information and guidance on issues like:
    • What to look for in a care home
    • Paying care home fees and understanding your contribution
    • Welfare benefits
    • Tenancy and legal issues

Care Home Quality Marks & Care Quality Commision (CQC)

What is CQC?

The aim of the Care Quality Commission is to ensure better care for everyone whether in hospital, in a care home or in a person's own home. The CQC registers and licenses providers of care services if they meet essential standards of quality and safety. It then monitors them to make sure they continue to meet these standards.

The CQC regulates all health and social care services in England, whether they are provided by the NHS, local authorities, private companies or voluntary organisations. They also protect the rights of people detained under the Mental Health Act.

There are important changes in the way home-care agencies are regulated and new essential standards of quality and safety that home-care agencies must meet.

If you or a member of your family or a friend receive care, treatment or support provided in your own home by an agency, you can find out what to do if your home-care agency is not meeting these standards and where to get up-to-date information on how the Care Quality Commission consider your agency to be performing. For more information, see the link to the leaflet below:

What are Quality Marks?

Quality Framework (CCG)

With the aim of continually driving improvements and quality for older people living in North East Lincolnshire care homes, the Clinical Commissioning Group have developed the Quality Framework. This comprises a set of quality standards and outcomes across three domains against which homes are assessed in order to determine the quality of service. A multi-disciplinary approach is adopted to evaluate compliance across the domains:Health Care and End of Life Care; Respect, Dignity and Involvement; and Maintaining Standards in the Home. You can see Gold, Silver or Bronze awards within Services4Me for each award.

As a result of the Quality Framework process across residential care for older people in 2013-14, four care homes achieved Gold Standard, nine care homes achieved Silver Standard and twenty-one care homes achieved the Bronze Standard. The care homes and their awards can be found on the this website.

Choosing a Care Home or Nursing Home

Residential care offers long-term care and respite in residential care settings. We have thirty-eight residential care homes for older people, six residential care homes for people with mental health care needs and three residential care homes that specialise in care for people with a learning disability.

Unique integrated commissioning arrangements mean that residential care providers are seen as equal partners in the provision of health and social care to the community of North East Lincolnshire. Furthermore, the CCG, focus and Care Plus Group continually work with providers to improve knowledge and deliver best practice in care settings.

We have provided below a list of all Care Homes operating within North East Linsonchire below. Some of which are directly commissioned by your local NHS NEL CCG, and the rest are in an open market. All care homes must be registered with CQC and Quality Marks by your local NHS NEL CCG are awarded to each care home to help you decide on the most appropriate home. You can find out more about this in our section below.

You can also find a large range of providers locally that can offer a vast range of independent information, advice & guidance. As well as contacting your local Single Point of Access on 01472 256 256.

For more information on placements in a care home, you can contact the Single Point of Access using the link below.

What if I need to speak to somebody about Housing Options?

Social Housing

North East Lincolnshire Council housing stock was transferred in 2005 to Shoreline Housing Partnership – a nonprofit housing organisation. ‘Council Housing’ is now known as ‘Social Housing’.

Shoreline HP is a Housing Association which manages and maintains the stock and are responsible for letting the property and maintenance; and should be contacted directly for property repairs. WEBSITE - Shoreline Housing Partnership >

Housing Associations

Housing associations are nonprofit organisations set up to provide affordable accommodation for people who cannot afford to access market housing. Homes are offered for rent and low cost home ownership. People interested in a housing association property can register on Home Choice Lincs and contact any of the housing associations listed at the bottom of the page.

Home Choice Lincs

Home Choice is part of a national initiative called Choice Based Lettings.  It is a partnership that brings local authorities and housing associations together to jointly advertise homes available to rent.  The scheme partners are North Lincolnshire Council, North East Lincolnshire Council, Shoreline Housing Partnership, Longhurst & Havelok Homes, North Lincolnshire Homes, Sanctuary Housing and the Guinness Partnership.

They offer a wide range of housing including family accommodation, single person housing and older persons bungalows or flats.  Anyone over the age of 16 can apply providing they are eligible by law to join the housing register.  Once registered applicants are given a priority band based on their housing need and are then able to apply for any suitable properties that are advertised.

To register for the scheme, for more information or to view properties please visit the Home Choice Lincs website, call into any of our partners’ offices or contact the Home Choice Lincs Team.

Telephone                          01472 326292 option 2



Preventing Homelessness

The Home Options Team gives free, confidential and impartial housing advice and assistance to residents who have housing needs. Their main aim is to reduce and prevent homelessness in North East Lincolnshire whilst making sure that your home is suitable and that you are able to manage the tenancy.

Telephone - 01472 326296 Option 1

Supported Living / Extra Care Housing

Providing Housing with Care for Older People in North East Lincolnshire.

About the scheme

The NHS is working with the Council to provide new homes that support older people in Grimsby to remain independent and healthy for as long as possible. Strand Court will be opening for eligible residents in July 2015.

What is Extra Care Housing (ECH)?

Extra Care Housing schemes are being developed in North East Lincolnshire, to provide housing with care and support for older people as their needs increase. ECH represents a real alternative to traditional residential care as it allows people to retain their own property, address and front door, whilst having easy access to the care and support they will need to keep healthy and continue living independently. 

These individual homes (flats or apartments) will be grouped in a single building, set around communal facilities such as a residents’ lounge, restaurant, activity rooms, hairdressing salon, and private landscaped gardens. People living in ECH still want to be part of their local community, so some of the communal facilities, such as the restaurant, hairdressers and some activities will be open for use by older people living in the local community, as well as residents. They will be close to main roads, served by public transport and close to local community facilities, to support independent living. 

The Extra Care Housing being developed in NEL is for frailer older people and has many additional benefits, intended to help them maintain their own home for longer, whilst enjoying a good quality of life combined with safety and security. The homes are being built to high standards, including Lifetime Homes, which means that people are less likely to need to move home if their care needs change or they become less mobile and need equipment or 
adaptations to assist them with daily life. People living in Extra Care Housing are also much less likely to need residential care as their care needs increase.

A care team will be working at each scheme 24 hours a day, 365 days a year to provide care and support to those tenants needing it, and help in an emergency, such as when someone has an accident or becomes ill. This support will be there to respond to individual needs, including help with things like cooking meals, personal care (washing, getting up or into bed etc.), taking medicine or just getting around. 

This is intended to help people to live independently for longer, through preventing them needing to go into hospital unnecessarily and also allowing them to be discharged as soon as they are fit after any hospital stay. Some flats could be used as a short stay/step down facility for people coming out of hospital whose current home is unsuitable for their changed needs and who need to either move home or have their current home adapted. 

The first scheme is now under construction at Albion Street, East Marsh, which will offer 60 ECH flats for rental by summer 2015. This scheme is being developed by Ashley House PLC, working closely with NELCCG and our partners and further schemes are planned over the next 5 years. A show flat will normally be available for viewing at each site before the scheme is completed, to help you see what is on offer and decide whether you want to apply.


The Patient Advice and Liaison Service (PALS) is an opportunity for you to let us know what it’s like to receive NHS services as a patient, relative or friend.  It offers you the chance to provide comments, compliments or raise concerns about the services you have received and helps the Trust to ensure that high quality, responsive services are available.

PALS is a free, confidential service available to offer help, advice and information on NHS services and is designed to help patients, carers and staff get the best out of what the NHS has to offer.
North East Lincolnshire Clinical Commissioning Group (CCG) has a dedicated PALS team dealing with matters relating to Primary Care Services in the local area. These include those NHS services offered from your GP Practice, Dental Surgery, Pharmacies (chemists) and Opticians and all Adult Social Care Services.

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