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Carelink is a 24hr service providing telephone response to alerts received from 'lifeline' alarm equipment. This type of equipment is widely known as 'telecare' and anyone can benefit from the additional support that it provides.

  • Older people who may be vulnerable due to age, illness, isolation;
  • People who are at risk due to disability or long term illness;
  • Those prone to falls;
  • People with learning difficulty or mental health issues;
  • Victims of crime, domestic violence or abuse;
  • Anyone who feels vulnerable for whatever reason.

If you are funding your alarm service you do not need to be assessed for eligibility as our service is open to all.

Where is Carelink?

There are many telecare control centres around the country, some are run by the local authority or housing associations and some like ourselves, are ‘not for profit’ organisations.

Our control centre is based in Grimsby and we cover the county of North East Lincolnshire. Unlike many telecare centres we are staffed by local people who are familiar with the area you live in and we are audited on a yearly basis by the Telecare Services Association to ensure that we are compliant with stringent quality standards.

Partnership working
Carelink work closely with many other organisations including the NHS, Social Services and Humberside Police.

Benefits of Telecare

You could delay a move to residential care and continue to live independently and safely in your home.

You could be discharged from hospital sooner following illness or accident, especially if you live alone.

Those at risk from crime or domestic violence can be given alarm protection quickly and easily.

Your family and friends will be reassured knowing that you can easily summon help, at the touch of a button, if you need it, 24 hours a day every day of the year.

Telecare can be used to help carers in their role, by providing additional support and in some cases the lifeline can be programmed to call the carer direct instead of coming through the control centre.

What does it cost to have Carelink installed?

As a charity we do our best to keep our costs as low as possible and some people may be eligible for the service free of charge. Funding may be provided via Supporting People if you fit their criteria and are in receipt of Housing Benefit. You may also get the service as part of a care package from Social Services (you would need to undergo assessment).

If you are not eligible for funding the basic alarm costs are as follows:

Installation of Lifeline alarm unit and pendant £30.00  This is a one off payment due at the time of fitting.

Monthly rental cost for equipment and monitoring £12.00 This can be paid by Standing Order through your bank or we can invoice you monthly, quarterly or annually ( there is a discount available for those who choose to pay annually).

Your rental is due in advance and your first payment is usually made to the telecare fitter who installs your equipment. 

All calls made via your alarm unit are charged to you at the normal rate.

Who to contact

01472 312312

Fax: 01472 312209

Where to go

Wootton Road
North East Lincolnshire
DN33 1HE

Time / Date Details

When is it on
Carelink Control Centre is manned 24hrs a day!
Session Information
To talk to us about Carelink or have any other query the best time to call is between 9am and 5pm Mon – Fri.


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