Practical & Emotional Support - Maintaining Independence at Home
The first call service is available to support vulnerable individuals. It is a quick response service offering support over the short-term, to help individuals through a difficult time.
The following services are available:-
- telephone support line
- dropping off and picking up prescriptions
- addressing nutritional needs
- assisting in light meal preparation
- encouraging mobility
- assisting with shopping
- escorting to social groups to build confidence
- assisting with paperwork
- signposting to other agencies
- providing emotional support
Think of the British Red Cross and you might first think of first aid workers at public events or rescue teams at any of the international crises that seem to regularly occur in the world. But there is a local service provided by the Red Cross in Lincolnshire that might not be so well known. In addition to all the other services that the Red Cross provides, it also offers a care in the home facility called First Call that provides support to people within their own homes.
This can include the provision of one or more of the following:
- Occasional or regular telephone support calls where people can discuss problems and/or be signposted to other organisations or sources of help
- Being a friend that can provide companionship and emotional support
- Practical support with things like shopping, domestic tasks, arranging transport etc
Though time limited (up to 12 weeks), this service is invaluable in assisting people to build their self confidence and increase their ability to cope. It provides individuals and their carers with access to support and services that the users feel are relevant to increase their independence and personal confidence. If at the end of the agreed time it is felt that the person needs more long time support, it will refer onto organisations that can provide more of the type of support needed This service is available to everyone and referrals are accepted from individuals, family members, friends and neighbours, social services, hospitals GP’s and other health care professionals.