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Coronavirus (COVID-19) Adult Services Information

Stay alert. Control the virus. Save lives.

Coronavirus (COVID-19) information, advice and support to help you and others to get through the current situation.

If you need health, adult social care or mental health advice and support contact the Single Point of Access on (01472) 256256. Please note, if your call is an emergency, please dial 999.

For local community-based services to get support or make a referral for someone that needs help visit Sector Support North East Lincolnshire fact sheet.

Contact North East Lincolnshire Council on (01472) 313131 option 0 for food services and welfare advice, for opening hours please visit North East Lincolnshire Council’s website.

Support for vulnerable customers and NHS

To help make sure our most vulnerable customers get access to the support they need as quickly as possible; NatWest and Royal Bank have set up dedicated customer care lines aimed specifically at customers most in need, including those over 70, who don’t have access to digital channels. The new Companion Card has also been introduced– a supplement to existing current accounts that will enable vulnerable customers and those in extended isolation to give trusted volunteers a way to pay for their essential goods. There is also an emergency customer care line for NHS workers – for NatWest and Royal Bank.


The Government has updated its guidance for people in England who are shielding - please visit GOV.UK to read what has changed.

There is different guidance about shielding for people living in ScotlandWales and Northern Ireland.

If you are receiving food deliveries via the National Shielding Service, these will now be stopped. This will not affect your eligibility for a supermarket priority delivery slot or any slots you already have in place.  

If you are struggling to access food or essentials, please visit to get information on the range of support options available. If you need urgent help and have no other support, please contact North East Lincolnshire Council on (01472) 313131 option 0. If you need help getting your medicine delivered please contact NHS Volunteer Responders on 0808 196 3646 (8am to 8pm). 


You can help friends, family and neighbours by making them aware of any scams during the COVID-19 pandemic. This includes overpriced fake goods to protect you against coronavirus, shopping and medication collection services. For more information visit be aware of COVID-19 fraud and scams.

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